Frequently Asked Questions on All Things Home Care
Please review these questions for more information. Contact us directly for further assistance.
General New York Home Care FAQ
In many cases, yes. New York Medicaid lets a person who qualifies for home care choose a relative or friend as their paid caregiver. Since April 2025, these caregivers are paid through a single statewide organization, PPL. A spouse cannot be the paid caregiver. Our guide, Can I Get Paid to Take Care of My Parents in New York?, explains who qualifies and how to apply. If you would rather have a trained aide from a licensed agency, contact us.
Yes. Caring Professionals offers free home care and housekeeping for Holocaust survivors through our Caring Companions program. You can find details, an FAQ, and an application on our Caring Companions page.
Yes. Our intake team can work with you to provide the best care plan for your family, whether you have Medicaid, Medicare, long-term care insurance, or are paying out of pocket. Please contact us.
We provide home care across six areas of New York: Brooklyn, Queens, the Bronx, Manhattan, Westchester, and Long Island (Suffolk County). We have offices in Brooklyn, Queens, the Bronx, Westchester, and Nassau County, giving us a local presence in the communities we serve. Whether your loved one lives in Flatbush, Astoria, Riverdale, the Upper West Side, White Plains, or Huntington, our team can coordinate care with local hospitals, physicians, and community resources in your area. Call us at (718) 333-1400 to discuss home care in your neighborhood.
Yes. We provide comprehensive home care for you or a loved one. Schedule an appointment to discuss your home care needs, or call us at (718) 333-1400. As well as our home care services, our concierge service brings you services beyond home care to help you keep your independence and enjoy your retirement in your own home.
Yes. Caring Professionals has long-term relationships with the Certified Home Health Agencies (CHHAs) that organize home care after a hospital discharge across New York City and the state. Ask for us by name and we will be happy to provide a home health aide for you or your family. If you would like advice or guidance, please contact us.
Private Pay Home Care FAQs
Private Pay Home Care includes both fee for service and payment by Long Term Care Insurance policies.
No. The Geriatric Care Manager can coordinate medical care.
Caring Professionals offers comprehensive live-in and daily care in an array of settings. Our caregivers help you heal and function optimally whether you find yourself in a hospital, a rehabilitation facility, assisted living program, or at home.
Yes we can. You choose the different elements you wish to include in your care plan. We offer a wide variety of care options, including companions, personal care aides, home health aides, licensed practical nurses, therapists, and emergency 24/7 telehealth access to medical professionals. Hospital and inpatient facility companionship is available should they be needed. Hospice care may be provided.
Our concierge services offer access to free Medicaid planning, estate planning, household expense management, personal chef services, transportation, personal shopping, and beauty services. Should you or your loved one require durable medical equipment, we can help source it. Home modifications to suit your or your loved one’s changing needs can be arranged by our Certified Aging in Place Specialist. You or your loved one may also benefit from our recommendations for community programs offered by cultural groups and associations.
At Caring Professionals, all references are scrutinized and criminal checks are conducted. Every member of our team is vetted, screened, skill-tested, and certified or licensed by the NYS Departments of Education and Health. Each professional undergoes a comprehensive orientation and training before starting service for a new patient.
Yes. Caring Professionals Private Pay specialists are adept at understanding usage and guidelines of Long Term Care Insurance policies. They have worked with major carriers for decades. They will advise you as well as explain usage and billing. Contact us here.
Home care is a collaboration between the family and the caregiver, and Caring Professionals will find the right match for you. We look for caregivers and companions with the cultural sensitivity to match your loved one’s language, interests, social and emotional expectations, and medical needs. Collaboration between everyone involved is the key to your loved one’s welfare, and we are proud to be part of that team.
Caring Professionals has staff on call 24/7 to deal with changes, emergencies and unforeseen circumstances.
Caring Companions FAQ
The program is open to all people who fled or suffered Nazi persecution. This means not just concentration camp survivors but people who were forced to relocate to other countries during the war years.
No. This specialty program is funded through a variety of sources coordinated by the Conference on Jewish Material Claims Against Germany.
Instead of home care, a survivor/his family may choose the other option, which is housekeeping services. Caring Professionals will provide companions who take the survivor shopping, to community events, and to medical appointments, and keep them company. Companions can do light housekeeping, food preparation, and home organization
Yes, we understand the importance of ensuring we speak each others’ language. This is why we work to ensure all our Holocaust Survivors receive home care and housekeeping services from specially trained companions, in their preferred language.
Yes. Caring Professionals was founded by a Jewish immigrant from Moscow who saw a gap in care for many of the people aging around her. We have been providing home care to the Jewish community for more than 30 years.
Caring Companions for Holocaust Survivors provides specialist services, both caregivers and companions. There are often visual and sound memories of trauma that come back to them. Special sensitivities are necessary when assisting a person who has gone through violent experiences. Identifying these triggers and how to help a client respond are addressed.
Working at Caring Professionals FAQ
A home health aide completes more training than a personal care aide. In New York, PCA certification requires a minimum of 40 hours; HHA certification requires a minimum of 75 hours, including 16 hours of supervised practical training. A certified PCA can upgrade to HHA by completing an additional 35 hours rather than starting over.
The practical difference is scope. Both help with daily activities like bathing, dressing, meals and mobility. An HHA can also carry out certain health-related tasks under a nurse’s supervision, such as helping with prescribed exercises or assisting with medication, which a PCA is not certified to do.
Our current job openings can be found here. Our Human Resources Department processes applications and hires. When applying in person you will need (as per New York State regulations) an active HHA or PCA certificate, a pre-employment physical and labs, a legal form of ID and social security card (no photocopies), and a direct deposit form or voided check.
We offer comprehensive benefits, including medical benefits, paid vacation, sick days, a flexible spending account, transportation benefits and union benefits. For a complete list, visit our employment page.
Yes. We are hiring home health aides to work throughout New York City, Long Island, and Westchester. Please apply on our Join the Team page.
We always try to keep your travel time to a minimum. Our scheduling team knows the city and its transit system in detail and matches aides with clients close to home wherever possible.
Yes, overtime for home health aides is allowed.
You need to complete a home health aide training program approved by New York State, which takes a minimum of 75 hours, including 16 hours of supervised practical training, and pass a competency evaluation. If you already have a PCA certificate, you can upgrade to HHA with an additional 35 hours of training. Our home health aide training page explains your options, including training we support.
Yes. We run our own PCA training course at our Hempstead location, in English and Spanish. If you are working toward home health aide certification, we can also point you to scholarships and arrangements with partner training institutions. Call us and we will tell you what is starting next.
We have offices in Brooklyn, Queens, the Bronx, Westchester (Yonkers), and Nassau County (Hempstead). Please call (718) 333-1400 before visiting so we can make sure the right person is available.
Please read this article written by our team on How do I become a Home Health Aide in New York State?
Expect to become part of the Caring Professionals family, a diverse staff that can service people from all cultures and who speak a variety of languages.