Frequently Asked Questions

Please review these questions for more information. Contact us directly for further assistance.

General Home Care

What areas do you service?
Bronx, Brooklyn, Manhattan, Queens, Staten Island, Nassau and Westchester Counties

What insurance plans do you accept?
We accept most insurance plans offered in New York. For specific inquiries, contact a member of our intake team.

Do you provide live-in aides?
At this time, we do not offer this service.

Can my home care aide visit for more hours/days?
It is possible to update your care schedule. Please contact us to discuss what changes can be made.

Can I get my family member to help me on the weekends?
If you qualify, friends and family may be able to provide paid home care service through CDPAP. Contact us to apply.

Do you offer private pay home care?
Yes, home care plans can be provided for out-of-pocket private pay, as well as long term care insurance plans.

If I don’t have Medicaid, can I still get services?
Yes. Our intake team can work with you to provide the best care plan for your family, whether you have Medicaid, Medicare, long term care insurance or are paying out-of-pocket.

Can you help me get Medicaid?
Yes, we can assist with Medicaid applications in all languages we serve.

What is MLTC?
Managed Long Term Care (MLTC) is provided by New York State to help deliver long-term care services to individuals. If you are unsure if you are eligible for MLTC, contact us to find out.

Which MLTC do you accept?
We accept most managed long term care plans. Contact us for a complete list of all accepted plans.

Do you offer CHAA services?
Yes, we assist with CHAA services for individuals who need it. Including paperwork, and ongoing care for the duration of the need.

Consumer Directed Personal Assistance Program

How does CDPAP work?
The Consumer Directed Personal Assistance Program is a Medicaid funded program where family or friends can get paid to take care of a loved one. Those in need of assistance are in charge of directing their care, including choosing their caregiver.

Can Medicaid recipients get CDPAP?
Yes, CDPAP is a program provided to Medicaid consumers. If you do not have Medicaid, but may be eligible, we can help you through the application process.

Can Medicare recipients get CDPAP?
No, CDPAP is only available to Medicaid consumers. If you have Medicare, you may be eligible for Medicaid. We can help you through the application process.

Who can be a caregiver?
Any family member or friend 18 years of age or older can be the caregiver, except for the spouse of the individual needing care.

Can a parent take care of their son or daughter?
Only if s/he is over 21 years of age and qualifies for the program. If you are unsure if you qualify, please Contact us

Can a spouse take care of their husband or wife?
No, taking care of a spouse is prohibited under the CDPAP program.

Can the personal assistant live with the consumer?
Yes, this arrangement is allowed.

Is special training or certifications needed?
No, consumers work with their personal assistant to direct care and scheduling.

What areas do you service? 
New York City area: Bronx, Brooklyn, Manhattan, Queens, Staten Island, Nassau and Westchester Counties.
Upstate New York: Albany, Dutchess, Orange, Putnam, Rockland, Rensselaer, Saratoga, Schenectady, Warren, Washington.

Is there a maximum number of hours given for CDPAP?
The consumer’s insurance will authorize the number of work hours available.

How do personal assistants get paid from CDPAP?
Payments are made weekly. Caring Professionals can help facilitate hours, scheduling and paychecks; with payments sent directly to a pay card or a bank direct deposit.

How much do employees get paid?
Personal assistants can earn up to $18/hour depending on the location.

Are there any employee benefits for personal assistants?
Through CDPAP, personal assistants can accrue up to 40 hours of PTO. Hours are calculated based on the amount of time employed, and can be explained by our CDPAP team.

Working Here

How do I apply to work as a Home Health Aide?
Our current job openings can be found here. When applying in person you will need an active HHA certificate, a pre-employment physical and labs, a legal form of ID and social security card (no photocopies), and a direct deposit form or voided check.

What benefits do you have?
We offer comprehensive benefits, including medical benefits, paid vacation and union benefits. For a complete list, visit our employment page.

Do you allow overtime?
Yes, overtime for home health aides is allowed.

Do you provide training to become an HHA?
No, at this time we only provide employee training for current Caring Professionals team members.

Where are your offices?
We have offices in the Bronx, Brooklyn, Queens, and Woodmere (by appointment only).

Ready to Find Your Match?

See the positive difference personalized home health care can make.